Tundra Tribe's Unconditional Satisfaction Warranty
At Tundra Tribe, Your Wellness Journey is Backed by Our Promise
When you choose Tundra Tribe, you're not just purchasing a product, you're investing in a lifestyle of elite recovery and community support. That's why we stand behind every item we sell with our Tribe Warranty. Here's our commitment to you:
Hassle-Free Replacement or Repair: If your Tundra Tribe wellness product ever arrives damaged or develops a fault during its warranty period (see below for product warranty periods), just know, we've got your back! 💪🏼
We pledge to either send a backup part or replace the item at no additional cost. Our priority is to ensure your wellness journey continues uninterrupted.
Simple and Swift Process: Experiencing an issue? Here's what to do:
- Reach out to us via our support channel on the contact us page - a friendly member of the #TRIBE is always here to help.
- Provide us with a brief explanation & photo of the issue, your address, and your order number.
- Let us handle the rest. We'll work swiftly to figure out the situation and offer a replacement or repair solution that gets you back on track to achieving your wellness goals!
Beyond the Box
Our warranty goes beyond just fixing problems. We truly believe in the quality of our products, which took many months to develop, and our commitment to your satisfaction. Whether it's a cold plunge tub, a steam sauna, or our upcoming line of apparel, your purchase is protected!
Join With Confidence
Your trust in Tundra Tribe is paramount. With our Tribe Warranty, embark on your wellness journey knowing that we are here to support you every step of the way. Welcome to the #TRIBE, where your satisfaction isn't just guaranteed, it is our mission!
Now get out there and #DoSomethingDifficult
Standard Warranty Period by Product:
Tundra Tub™ XL Cold Plunge Pod – 60 Days
Tundra Hut™ XL Steam Sauna – 180 Days
Tundra Megatub™ – 180 Days
Tundra Hydrovault™ – 180 Days
If your warranty period has passed, don't worry, we can still help! The only difference is we may charge a part of the shipping fees associated with your products replacement parts.
Please reach out and we will help resolve your issues!
Are you ready to become a part of the #Tribe?
Welcome to Tribe Support
If you have not read the FAQ please click here. Most questions about product use, how-to's and setup info can be found there.
If you have a broken part, questions about bulk orders or comments beyond the FAQ, feel free to reach out below. We usually respond fast during the week, and within 1-day on the weekends (we need a break too sometimes!)
Thank you for supporting us as we grow the #Tribe. Also if you love what we're up to, please leave us a review, it means a lot and helps us attract more Wellness Warriors!